RETURN & REFUND POLICY

At Care Express, we are committed to providing quality products and ensuring a reliable and satisfactory shopping experience for our customers.

 

1. How Can I Track My Order?

After placing your order, you will receive order confirmation and delivery information through the contact details provided at checkout.

Once your order has been dispatched, tracking information may be provided so you can follow the progress of your shipment. You can also use our Track Your Order option available on the Care Express website.

If you need assistance with your order or tracking information, please contact our customer support team at getinfo.carexpress@gmail.com.

 

2. How Does Our Order Verification Process Work?

After you place an order through the Care Express website, our team may contact you to verify your order and delivery details.

Depending on the order and circumstances, you may receive a confirmation message or call from our customer support team. Please complete the verification process so that we can process and dispatch your order.

If you experience any issue with order verification or need to make changes to your order, please contact us at getinfo.carexpress@gmail.com.

 

3. What Is the Exchange, Return & Refund Policy?

At Care Express, eligible products may be returned within 7 days of delivery, subject to the conditions mentioned below.

For a return to be accepted, the product should generally be unused, unopened, and in its original packaging. Certain products may not be eligible for return due to their nature, hygiene requirements, or applicable regulations.

If you have opened the product and are experiencing an issue with it, please contact our customer support team before sending it back. Our representative will review your request and guide you through the appropriate return or replacement procedure.

 

Return Option 1 — Customer Return

Customers may arrange to send the eligible product back to Care Express using a suitable courier service after receiving return confirmation from our support team.

Once the returned product is received and inspected, the refund will be processed through an available payment method, such as bank transfer, Easypaisa, or JazzCash, where applicable.

 

Return Option 2 — Courier Pickup

Where available, Care Express may arrange a courier pickup from the customer’s delivery address.

Once the returned product reaches Care Express and passes the required inspection, the applicable return or courier charges may be deducted from the refundable amount before the remaining balance is processed.

The exact charges, if any, will be communicated to the customer before the return is finalized.

 

Damaged or Tampered Packages

If your parcel appears to be opened, damaged, or tampered with at the time of delivery, please do not accept the package where possible. Contact Care Express customer support immediately.

If you discover an issue after receiving the parcel, keep the product, packaging, invoice, and other related materials safely. We may request photographs or other information to assess the issue and provide further instructions.

 

Refund Processing

Approved refunds will be processed after the returned product has been received and inspected. Depending on the payment method and financial institution, the refund may take additional working days to appear in your account.

 

4. Products Purchased From Another Store

If you purchased a product through another online store, marketplace, pharmacy, or retailer, please contact the seller from whom you originally purchased the product.

Returns and refunds for products purchased from third-party sellers are subject to that seller’s own return and refund policy. Care Express cannot process refunds for orders that were not purchased directly through our website.

 

5. Important Return Conditions

Before sending any product back, please contact our customer support team for return instructions.

 

• • Products should be returned in their original condition whenever applicable.
  • Products that have been used, damaged, or altered by the customer may not qualify for a return.
  • Proof of purchase or order details may be required.
  • Refunds are subject to product inspection and approval.
  • Certain products may be excluded from returns due to hygiene, safety, or regulatory considerations.
  • Return shipping or courier charges may apply depending on the reason for the return.

 

6. Contact Us

If you have questions about returns, refunds, exchanges, order tracking, or any other order-related issue, please contact Care Express:

Email: getinfo.carexpress@gmail.com
Website: Care Express

We are committed to handling every eligible return and refund request fairly and providing our customers with reliable support.