SHIPPING & RETURN POLICY

At Care Express, we are committed to providing quality products, reliable delivery, and a smooth shopping experience for our customers across Pakistan.

1. How Can I Track My Order?

Once your order has been successfully placed and dispatched, you will receive your order and tracking information through the contact details provided during checkout. You can use the tracking information to check the status and progress of your shipment.

If you need any assistance regarding your order or delivery, please contact our customer support team through the contact details available on our website.

2. What Are the Shipping Charges & Delivery Time?

Care Express offers delivery across Pakistan through reliable courier services.

  • Standard delivery usually takes 3–5 working days, depending on your location and product availability.
  • Delivery to remote or less-served areas may take additional time.
  • Shipping charges, if applicable, may vary according to your order size and delivery location and will be displayed during checkout.

Delivery times may occasionally vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

3. What Is the Exchange, Return & Refund Policy?

Customers may request a return within 7 days of delivery, subject to our return conditions.

A return or replacement may be accepted if the product:

  • Arrives damaged or defective.
  • Is incorrect or different from the product ordered.
  • Has an issue that occurred before delivery.

Products should be returned in their original, unused, unopened condition with the original packaging, where applicable.

If you receive a package that appears to have been opened, damaged, or tampered with, please contact Care Express customer support as soon as possible and keep the product, packaging, and other related materials safely for further instructions.

Once the returned product is received and inspected, the refund or replacement process will be initiated according to our return policy. Refund processing may take 7–14 working days, depending on the payment method and banking process.

4. How Do I Return a Product Purchased From Another Store?

If you purchased a product from another online store, marketplace, pharmacy, or retailer, please contact the store from which you originally purchased the product and follow its return and refund procedure.

Care Express can only process returns and refunds for orders that were purchased directly through Care Express.

5. Does Care Express Offer Cash on Delivery (COD)?

Yes, Care Express offers Cash on Delivery (COD) across Pakistan. COD allows customers to pay for their order when the parcel is delivered to them.

Customers can place their orders online and make payment directly to the courier at the time of delivery.

Important COD Terms & Conditions

  1. The courier company may require payment before allowing the customer to open the package.
  2. Please do not accept the parcel if it appears to be opened, damaged, or tampered with. Contact Care Express customer support immediately in such a situation.
  3. Cash on Delivery is available for orders up to Rs. 10,000.
  4. For orders above Rs. 10,000, please contact our customer support team for available payment and order options.

For more information, assistance with an existing order, or questions regarding shipping and returns, please visit Care Express: https://carexpress.com.pk/

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